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What Jobs to Consider to Get Out of Retail 

Retail managers dip their toes in a little bit of everything which is why they have plenty of potential in the IT industry. Leaving retail management won’t require you to leave behind your skills. In fact, we encourage you to bring them with you to our IT training program and into your future role. 

There are several transferable skills you’ll find fit well within the IT world. For example, your customer-facing experiences would make you excellent at solving issues and handling queries as a help desk technician. Being detailed-oriented on the sales floor will be helpful when you’re setting up protocols as a NOC technician. And, being able to work well under pressure and manage stress levels is just what an IT support specialist needs when troubleshooting the system. 

A career in information technology can be in your future. 

• IT Support Specialist 
• Computer Technician 
• Technical Support Technician  
• Help Desk Technician 
• Desktop Support Technician
• Service Desk Analyst
• NOC Technician

IT Support Specialist 

IT Support Specialists play a core role in organizations by providing information technology support. This can look like answering questions and resolving technical issues, troubleshooting problems and maintaining software, and improving IT systems. Learn more about IT Support Specialists. 

Computer Technician 

Computer Technicians help set companies up for success. A regular day may look like installing computers, printers, or software and working on managing the organization’s network and equipment. Learn more about Computer Technicians. 

Technical Support Technician 

Technical Support Specialists get their hands metaphorically dirty by getting down to the nitty-gritty of computer support and troubleshooting. They provide end-users with assistance in technical, software, and hardware problems. Learn more about Technical Support Specialist. 

Help Desk Technician 

Help Desk Technicians help keep the system running smoothly by managing communications between the end user and the rest of the IT team. Sorting support tickets, diagnosing problems, and guiding customers to where they need to go is a glimpse into their day-to-day. Learn more about Help Desk Technicians.

Desktop Support Technician 

Desktop Support Technicians develop strong understandings of the system and its hardware and software. They are all about supporting and maintaining the organization’s technology to ensure optimal workspace performance. Learn more about Desktop Support Technicians.  

Service Desk Analyst 

Service Desk Analysts are IT professionals who help monitor inquiries, problems, and IT issues as well as responding to and supporting end users who request help. Learn more about Service Desk Analysts. 

NOC Technician 

NOC Technicians also known as Network Operations Center Technicians keep operations up and going by keeping an eye on user incident and outage reporting and then providing resolutions as needed. This could look like direct support to the customer or implementing or repairing firewalls, routing, or remote access protocols. Learn more about NOC Technicians. 

Transitioning From Retail to Office 

Training is critical for any professional job. Just imagine a day managing a retail business without any of it. That sounds overwhelming. Training helps you build the skills needed to become efficient in your new role and gives you hands-on opportunities to learn about the field before starting. We know that your skills in management, communication, and customer service will be a great match with our personalized training, hands-on activities, and expert teachers. Our program prepares every Centriq student for a lifelong IT career. 

Online IT Training Program 

A few months is all it takes to step into a new industry. Our curriculum is focused on networking, systems, and security to provide optimal IT network support. This is a strategic path towards your first day at your dream job.