Desktop support specialists hold an organization together with their technology expertise. Curious about how this role helps a company work to its optimal performance level? We share everything you’ll need know about becoming and being a desktop support technician.
Desktop Support Technician Job Description
Desktop support technicians dip their fingers in a little bit of everything from diagnosing problems to upgrading equipment. These roles were designed to support and maintain an organization’s technology. They can work onsite or remotely to complete tasks and are responsible for keeping the functionality of the system in line with business goals. Because of the important role they play in managing the company’s computer systems, they are often known as the backbones of the IT department.
Desktop Support Training
Most companies do not require a college degree for those that are looking into entry level desktop support specialist roles. While a formal degree is one option with most majoring in computer science, information technology, or computer engineering, it is also possible to make your way into this role by taking in-person or virtual IT training courses and passing certification exams.
The training you will go through focuses on gaining important software and hardware skills such as installing and troubleshooting programs, applications, and systems. Oftentimes, there is also additional on-the-job training after you get hired that helps you become familiar with the company’s specific setup.
Learn about our IT training program here.
Desktop Support Technician Salary
The average salary for a desktop support technician is around $50k annually with the potential to be higher depending on the location, the company, and the scope of the actual role.
Experience plays a big factor into salary so taking the time to build more knowledge and develop your resume can lead to larger salary increases. While having good soft skills is valuable, it is always a good idea to stay updated with any types of additional education, training, or certifications.
Desktop Support Interview Questions
The interview process will assess the technical and communication skills that a candidate holds. You may be asked about your learning and problem-solving process as well as several hardware and software related questions to get a good idea of what you know.
Examples of questions you may be asked in a desktop support specialist interview include:
- What is DNS?
- How can you tell if your system is infected by a virus and what are your next steps?
- What types of operating systems are used?
- Explain the use of a VPN.
- What are the classes of IP addresses?
As you can tell, a desktop support specialist needs to have extensive knowledge of how technology works. Centriq’s IT training program is specifically designed to cover just that. We only teach technology which means by the end of your four-month program, you’ll have all the IT and coding experience needed to answer these interview questions.
Desktop Support Resume
A good resume will showcase all relevant project and work experiences as well as any education that’s been completed and certifications received that make you qualified for a role.
While experiences may vary depending on a person’s background, general skills that the resume should reflect include soft skills like conflict resolution, analytical and diagnostic skills, and communication skills.
It is also useful and important to list any kinds of software or hardware systems that you are familiar with. For example, someone may include MAC OSX, PC and MAC hardware applications, and TCP/IP configurations on their resume to share their skills.
Desktop Support Jobs
Almost every type of company out there will have a desktop support specialist. These are integral roles that help keep a company running which is why you can expect to have many options to choose from when you begin your job search. These specialists are often in customer facing roles and serve as the first point of contact for end-users. Ready to start the journey to your next career? Check out the tech training program we offer at Centriq and you’ll be ready for your new role as an IT support specialist in a matter of months!