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How to Become a Technical Support Specialist

Technical support specialists play an integral role within the IT department in any organization. Curious about the responsibilities they take on in the IT world? We share everything you’ll need know about becoming and being a technical support specialist. 

 

Technical Support Specialist Job Description 

Technical support specialists are tasked with working with end users to provide assistance and solve problems related to software, hardware, and technology. This scope of work allows them to work with those inside and outside of the company to ensure that all technical issues are addressed in a timely manner. Tasks may include installing new programs, modifying existing programs, or even repairing systems that are experiencing problems.  

Technical Support Training 

Training for a role in technical support can come in a variety of ways. Many people go the traditional route and have either an associate or bachelor’s degree in information technology, computer science, or computer engineering. However, there are additional resources like those offered through Centriq that can get you caught up on training in just a few months.  

This training will encompass important software and hardware skills that touch on installing and troubleshooting programs, applications, and systems. Oftentimes, there is also additional on-the-job training to help you become familiar with the company’s specific setup. 

Learn about our IT training program here. 

Technical Support Specialist Salary 

On average, technical support specialist can make anywhere between the range of 40k-60k annually. This all varies depending on the location, the company, and the scope of the actual role. While many start out in an entry-level position, those that work their way up to becoming a technical support manager can see themselves making double the salary. 

Like all roles, additional experience and skills can increase earnings. For example, getting COMPTIA certifications, gaining cyber security skills and credentials, or being well versed in mobile device management can all work towards boosting salary. 

Technical Support Interview Questions 

Interviews will cover a wide range of questions from those relating to background and experience as well as technology related questions. Each company will have their own criteria for vetting candidates as well as their own set of questions.  

Interviews are meant to assess the technical skills of a candidate as well as their ability to field questions, solve problems, adapt to situations, and explain complex issues to non-technical people. You may be asked about your troubleshooting process and how you tackle problems or be put through a series of basic tests to gauge your technical skills. 

Tech Support Resume 

A resume geared towards tech support will include all relevant project and work experiences as well as any education that’s been completed and certifications received that make you qualified for a role.  

While experiences may vary depending on a person’s background, general skills that the resume should reflect include soft skills like conflict resolution, analytical and diagnostic skills, and communication skills.  

It is also useful to demonstrate some type of experience working with software and hardware and this can be done by listing out various systems and programs you’re familiar with as well as certifications you’ve obtained.  You’ll want to have experiences that show proficiency in hard skills like hardware installation, device setup, system management, and software troubleshooting. 

Tech Support Jobs 

When it comes to tech support jobs, there are plenty of options out there. Most companies have in-house IT departments that are solely focused on helping out fellow coworkers as they go about their day-to-day. Tech support specialist roles can look different depending on where you’re working. Whether you’re helping out internally or externally, there is a role that will fit exactly what you’re looking for. Ready to start the journey to your next career? Check out the IT school we offer at Centriq and you’ll be ready for your new IT career in a matter of months! 

Start Date
End Date
Day/Eve
Break Weeks
Track
Jan 23, 2023
Jul 27, 2023
Eve
4/3/23-4/7/23
5/22/23-5/26/23
7/3/23-7/7/23
CSSP-V
Jan 30, 2023
May 5, 2023
Day
3/6/23-3/10/23
4/10/23-4/14/23
CSSP-V
Feb 6, 2023
May 19, 2023
Day
3/27/23-3/31/23
FSCP-V
Mar 20, 2023
Jun 23, 2023
Day
4/24/23-4/28/23
5/22/23-5/26/23
CSSP-V
Apr 10, 2023
Jul 28, 2023
Day
5/29/23-6/2/23
7/3/23-7/7/23
FSCP-V
Apr 24, 2023
Oct 19, 2023
Eve
7/3/23-7/7/23
8/21/23-8/25/23
CSSP-V
May 15, 2023
Dec 14, 2023
Eve
7/3/23-7/7/23
9/4/23-9/8/23
11/20/23-11/24/23
FSCP-V
Jun 5, 2023
Sep 8, 2023
Day
7/3/23-7/7/23
8/7/23-8/11/23
CSSP-V
Jun 19, 2023
Oct 6, 2023
Day
7/3/23-7/7/23
9/4/23-9/8/23
FSCP-V
Jul 24, 2023
Jan 25, 2024
Eve
10/2/23-10/6/23
11/20/23-11/24/23
12/25/23-12/29/23
CSSP-V
Aug 14, 2023
Nov 17, 2023
Day
9/5/23-9/8/23
10/16/23-10/2/23
CSSP-V
Aug 28, 2023
Dec 15, 2023
Day
9/4/23-9/8/23
11/20/23-11/24/23
FSCP-V
Oct 30, 2023
Feb 2, 2024
Day
11/20/23-11/24/23
12/25/23-12/29/23
CSSP-V
Oct 30, 2023
May 2, 2024
Eve
11/20/23-11/23/23
3/4/23-3/7/23
CSSP-V
Nov 6, 2023
Mar 1, 2024
Day
11/20/23-11/24/23
12/25/23-12/29/23
1/29/24-2/2/24
FSCP-V
If you don't see the Cohort Start date you are looking for don't forget to check out our campus calendars.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.
Start Date
End Date
Day/Eve
Break Weeks
Track
Feb 29, 2024
Mar 24, 2024
Day
3/25/24-3/29/24
4/22/24-4/26/24
CSSP-I
May 13, 2024
Aug 16, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
Aug 19, 2024
Nov 22, 2024
Day
9/2/24-9/6/24
10/21/24-10/25/24
CSSP-I
Dec 2, 2024
Mar 14, 2025
Day
12/23/24-12/27/24
12/30/24-1/3/25
2/10/25-2/14/25
CSSP-I
If you don't see the Cohort Start date you are looking for don't forget to check out our online instructor-led calendar.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.
Start Date
End Date
Day/Eve
Break Weeks
Track
Jan 15, 2024
Apr 19, 2024
Day
2/19/24-2/23/24
3/18/24-3/22/24
CSSP-I
Feb 26, 2024
May 24, 2024
Day
4/1/24-4/5/24
CSSP-I
Apr 08, 2024
Jul 12, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
May 20, 2024
Aug 23, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
Jun 24, 2024
Sep 27, 2024
Day
7/1/24-7/5/24
9/2/24-9/6/24
CSSP-I
Jul 29, 2024
Feb 6, 2025
Eve
9/2/24-9/5/24
11/25/24-11/28/24
12/23/24-12/27/24
12/30/24-1/3/25
CSSP-I
Aug 5, 2024
Nov 8, 2024
Day
9/2/24-9/6/24
10/7/24-10/11/24
CSSP-I
Sep 9, 2024
Dec 13, 2024
Day
10/14/24-10/18/24
11/25/24-11/29/24
CSSP-I
Oct 21, 2024
Jan 31, 2025
Day
11/25/24-11/29/24
12/23/24-12/27/24
12/30/24-1/3/25
CSSP-I
Dec 2, 2024
Mar 14, 2025
Day
12/23/24-12/27/24
12/30/24-1/3/25
2/10/25-2/14/25
CSSP-I
If you don't see the Cohort Start date you are looking for don't forget to check out our online instructor-led calendar.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.