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How to Get Out of Customer Service and Your Call Center

Call center representatives are ready for anything and that is exactly what those in the IT industry are looking for when it comes to new hires. You may be familiar with problem-solving on-the-go, adapting to whatever comes your way, and helping others. These are all skills that are part of the everyday life of someone working in information technology. The career switch may be smoother than you’d think.  

Transitioning out of a customer service job is absolutely possible for those who are wanting to get out.

Jobs after customer service 

A call center representative’s roles aren’t too far from what those working in IT do. The same basic set of characteristics and skills apply. The best part is you already have extensive experience working with computers and navigating the software your company uses while also responding to requests either internally or externally.  

An IT Specialist or any other IT role requires you to adapt with new problems and projects throughout the day. You may be installing new software, helping a new hire set up their systems, answering questions, or maintaining your company’s security system. This may sound familiar to what you are already doing in your current role. Questions that come to you may be common or completely unexpected, but you know how to handle them like a professional. This means you are great at solving problems while still adjusting to situations that come up. These are just the types of traits that will make for a successful career in IT. 

A career in information technology can be in your future. 

IT Support Specialist 

IT Support Specialists play a core role in organizations by providing information technology support. This can look like answering questions and resolving technical issues, troubleshooting problems and maintaining software, and improving IT systems. Learn more about IT Support Specialists. 

Computer Technician 

Computer Technicians help set companies up for success. A regular day may look like installing computers, printers, or software and working on managing the organization’s network and equipment. Learn more about Computer Technicians. 

Technical Support Technician 

Technical Support Specialists get their hands metaphorically dirty by getting down to the nitty-gritty of computer support and troubleshooting. They provide end-users with assistance in technical, software, and hardware problems. Learn more about Technical Support Specialist. 

Help Desk Technician 

Help Desk Technicians help keep the system running smoothly by managing communications between the end user and the rest of the IT team. Sorting support tickets, diagnosing problems, and guiding customers to where they need to go is a glimpse into their day-to-day. Learn more about Help Desk Technicians.

Desktop Support Technician 

Desktop Support Technicians develop strong understandings of the system and its hardware and software. They are all about supporting and maintaining the organization’s technology to ensure optimal workspace performance. Learn more about Desktop Support Technicians 

Service Desk Analyst 

Service Desk Analysts are IT professionals who help monitor inquiries, problems, and IT issues as well as responding to and supporting end users who request help. Learn more about Service Desk Analysts. 

NOC Technician 

NOC Technicians also known as Network Operations Center Technicians keep operations up and going by keeping an eye on user incident and outage reporting and then providing resolutions as needed. This could look like direct support to the customer or implementing or repairing firewalls, routing, or remote access protocols. Learn more about NOC Technicians. 

Transitioning from Customer Service to Another Career 

Training is critical for any professional job. It helps you build the skills needed to become efficient in your new role and gives you hands-on opportunities to learn about the field before starting. Our program prepares every Centriq student for a lifelong IT career. 

Online IT Training Program 

If you’re willing to dedicate only a few months to learning the ropes of working in the IT field, we are ready to guide you in your journey to a new career. Our curriculum covers all the basics plus all the extras on succeeding in your role. We focus on networking, systems, and security to provide optimal IT network support and take you from your first day in class to your first day on the job. 

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Start Date
End Date
Day/Eve
Break Weeks
Track
Jan 23, 2023
Jul 27, 2023
Eve
4/3/23-4/7/23
5/22/23-5/26/23
7/3/23-7/7/23
CSSP-V
Jan 30, 2023
May 5, 2023
Day
3/6/23-3/10/23
4/10/23-4/14/23
CSSP-V
Feb 6, 2023
May 19, 2023
Day
3/27/23-3/31/23
FSCP-V
Mar 20, 2023
Jun 23, 2023
Day
4/24/23-4/28/23
5/22/23-5/26/23
CSSP-V
Apr 10, 2023
Jul 28, 2023
Day
5/29/23-6/2/23
7/3/23-7/7/23
FSCP-V
Apr 24, 2023
Oct 19, 2023
Eve
7/3/23-7/7/23
8/21/23-8/25/23
CSSP-V
May 15, 2023
Dec 14, 2023
Eve
7/3/23-7/7/23
9/4/23-9/8/23
11/20/23-11/24/23
FSCP-V
Jun 5, 2023
Sep 8, 2023
Day
7/3/23-7/7/23
8/7/23-8/11/23
CSSP-V
Jun 19, 2023
Oct 6, 2023
Day
7/3/23-7/7/23
9/4/23-9/8/23
FSCP-V
Jul 24, 2023
Jan 25, 2024
Eve
10/2/23-10/6/23
11/20/23-11/24/23
12/25/23-12/29/23
CSSP-V
Aug 14, 2023
Nov 17, 2023
Day
9/5/23-9/8/23
10/16/23-10/2/23
CSSP-V
Aug 28, 2023
Dec 15, 2023
Day
9/4/23-9/8/23
11/20/23-11/24/23
FSCP-V
Oct 30, 2023
Feb 2, 2024
Day
11/20/23-11/24/23
12/25/23-12/29/23
CSSP-V
Oct 30, 2023
May 2, 2024
Eve
11/20/23-11/23/23
3/4/23-3/7/23
CSSP-V
Nov 6, 2023
Mar 1, 2024
Day
11/20/23-11/24/23
12/25/23-12/29/23
1/29/24-2/2/24
FSCP-V
If you don't see the Cohort Start date you are looking for don't forget to check out our campus calendars.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.
Start Date
End Date
Day/Eve
Break Weeks
Track
Feb 29, 2024
Mar 24, 2024
Day
3/25/24-3/29/24
4/22/24-4/26/24
CSSP-I
May 13, 2024
Aug 16, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
Aug 19, 2024
Nov 22, 2024
Day
9/2/24-9/6/24
10/21/24-10/25/24
CSSP-I
Dec 2, 2024
Mar 14, 2025
Day
12/23/24-12/27/24
12/30/24-1/3/25
2/10/25-2/14/25
CSSP-I
If you don't see the Cohort Start date you are looking for don't forget to check out our online instructor-led calendar.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.
Start Date
End Date
Day/Eve
Break Weeks
Track
Jan 15, 2024
Apr 19, 2024
Day
2/19/24-2/23/24
3/18/24-3/22/24
CSSP-I
Feb 26, 2024
May 24, 2024
Day
4/1/24-4/5/24
CSSP-I
Apr 08, 2024
Jul 12, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
May 20, 2024
Aug 23, 2024
Day
5/27/24-5/31/24
7/1/24-7/5/24
CSSP-I
Jun 24, 2024
Sep 27, 2024
Day
7/1/24-7/5/24
9/2/24-9/6/24
CSSP-I
Jul 29, 2024
Feb 6, 2025
Eve
9/2/24-9/5/24
11/25/24-11/28/24
12/23/24-12/27/24
12/30/24-1/3/25
CSSP-I
Aug 5, 2024
Nov 8, 2024
Day
9/2/24-9/6/24
10/7/24-10/11/24
CSSP-I
Sep 9, 2024
Dec 13, 2024
Day
10/14/24-10/18/24
11/25/24-11/29/24
CSSP-I
Oct 21, 2024
Jan 31, 2025
Day
11/25/24-11/29/24
12/23/24-12/27/24
12/30/24-1/3/25
CSSP-I
Dec 2, 2024
Mar 14, 2025
Day
12/23/24-12/27/24
12/30/24-1/3/25
2/10/25-2/14/25
CSSP-I
If you don't see the Cohort Start date you are looking for don't forget to check out our online instructor-led calendar.
CSSP-I: Cloud & Security Specialist Program (In-Person Modality)
CSSP-V: Cloud & Security Specialist Program (Live Virtual Modality)
FSCP-I: Full Stack Coding Program (In-Person Modality)
FSCP-V: Full Stack Coding Program (Live Virtual Modality)
Please note that Centriq will be closed on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving Day, and Christmas Day.