How to Get Out of Customer Service and Your Call Center
Call center representatives are ready for anything and that is exactly what those in the IT industry are looking for when it comes to new hires. You may be familiar with problem-solving on-the-go, adapting to whatever comes your way, and helping others. These are all skills that are part of the everyday life of someone working in information technology. The career switch may be smoother than you’d think.
Transitioning out of a customer service job is absolutely possible for those who are wanting to get out.
Jobs after customer service
A call center representative’s roles aren’t too far from what those working in IT do. The same basic set of characteristics and skills apply. The best part is you already have extensive experience working with computers and navigating the software your company uses while also responding to requests either internally or externally.
An IT Specialist or any other IT role requires you to adapt with new problems and projects throughout the day. You may be installing new software, helping a new hire set up their systems, answering questions, or maintaining your company’s security system. This may sound familiar to what you are already doing in your current role. Questions that come to you may be common or completely unexpected, but you know how to handle them like a professional. This means you are great at solving problems while still adjusting to situations that come up. These are just the types of traits that will make for a successful career in IT.
A career in information technology can be in your future.
IT Support Specialist
IT Support Specialists play a core role in organizations by providing information technology support. This can look like answering questions and resolving technical issues, troubleshooting problems and maintaining software, and improving IT systems. Learn more about IT Support Specialists.
Computer Technicians help set companies up for success. A regular day may look like installing computers, printers, or software and working on managing the organization’s network and equipment. Learn more about Computer Technicians.
Technical Support Technician
Technical Support Specialists get their hands metaphorically dirty by getting down to the nitty-gritty of computer support and troubleshooting. They provide end-users with assistance in technical, software, and hardware problems. Learn more about Technical Support Specialist.
Help Desk Technician
Help Desk Technicians help keep the system running smoothly by managing communications between the end user and the rest of the IT team. Sorting support tickets, diagnosing problems, and guiding customers to where they need to go is a glimpse into their day-to-day. Learn more about Help Desk Technicians.
Desktop Support Technician
Desktop Support Technicians develop strong understandings of the system and its hardware and software. They are all about supporting and maintaining the organization’s technology to ensure optimal workspace performance. Learn more about Desktop Support Technicians.
Service Desk Analyst
Service Desk Analysts are IT professionals who help monitor inquiries, problems, and IT issues as well as responding to and supporting end users who request help. Learn more about Service Desk Analysts.
NOC Technicians also known as Network Operations Center Technicians keep operations up and going by keeping an eye on user incident and outage reporting and then providing resolutions as needed. This could look like direct support to the customer or implementing or repairing firewalls, routing, or remote access protocols. Learn more about NOC Technicians.
Transitioning from Customer Service to Another Career
Training is critical for any professional job. It helps you build the skills needed to become efficient in your new role and gives you hands-on opportunities to learn about the field before starting. Our program prepares every Centriq student for a lifelong IT career.
Online IT Training Program
If you’re willing to dedicate only a few months to learning the ropes of working in the IT field, we are ready to guide you in your journey to a new career. Our curriculum covers all the basics plus all the extras on succeeding in your role. We focus on networking, systems, and security to provide optimal IT network support and take you from your first day in class to your first day on the job.