Table of Contents
- Why Leave Customer Service?
- Jobs After Customer Service
- Transitioning from Customer Service to Another Career
- Online IT Training Program
Call center representatives are ready for anything and that is exactly what those in the IT industry are looking for when it comes to new hires. You may be familiar with problem-solving on-the-go, adapting to whatever comes your way, and helping others. These are all skills that are part of the everyday life of someone working in information technology. The career switch may be smoother than you’d think.
Transitioning out of a customer service job is absolutely possible for those who are wanting to get out.
Why Leave Customer Service?
Many people in customer service feel they’re stuck in a job with limited growth opportunities. The repetitive nature, long hours, and high-stress environment of call center work can lead to burnout. You might be looking for a career that offers more variety, growth potential, and a better work-life balance. Moving into IT roles like IT support or service desk analyst can provide all of these benefits. Plus, IT positions are in high demand and offer many chances for upward mobility.
Jobs After Customer Service: IT Career Opportunities
A call center representative’s roles aren’t too far from what those working in IT do. The same basic set of characteristics and skills apply. The best part is you already have extensive experience working with computers and navigating the software your company uses while also responding to requests either internally or externally.
An IT Specialist or any other IT role requires you to adapt with new problems and projects throughout the day. You may be installing new software, helping a new hire set up their systems, answering questions, or maintaining your company’s security system. This may sound familiar to what you are already doing in your current role. Questions that come to you may be common or completely unexpected, but you know how to handle them like a professional. This means you are great at solving problems while still adjusting to situations that come up. These are just the types of traits that will make for a successful career in IT.
A career in information technology can be in your future.
Cybersecurity Specialist
- Key Responsibilities: Oversee and manage company security, safeguard information from cyber threats, and monitor for suspicious activities.
- Average Salary: ~$88,000 annually
- Job Outlook: 32% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about Cybersecurity Specialists
IT Support Specialist
- Key Responsibilities: Provide IT support, resolve technical issues, troubleshoot problems, maintain software, and improve IT systems.
- Average Salary: ~$55,000 annually
- Job Outlook: 6% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about IT Support Specialists
Computer Technician
- Key Responsibilities: Install computers, printers, and software; manage network and equipment.
- Average Salary: ~$48,000 annually
- Job Outlook: 6% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about Computer Technicians
Technical Support Technician
- Key Responsibilities: Provide assistance with technical, software, and hardware problems through hands-on troubleshooting.
- Average Salary: ~$52,000 annually
- Job Outlook: 6% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about Technical Support Specialists
Help Desk Technician
- Key Responsibilities: Manage communications between end users and the IT team, sort support tickets, diagnose problems, and guide customers.
- Average Salary: ~$50,000 annually
- Job Outlook: 6% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about Help Desk Technicians
Desktop Support Technician
- Key Responsibilities: Support and maintain organization’s technology to ensure optimal workspace performance.
- Average Salary: ~$53,000 annually
- Job Outlook: 6% growth over the next decade
- Source: U.S. Bureau of Labor Statistics
- Learn more about Desktop Support Technicians
Service Desk Analyst
- Key Responsibilities: Monitor inquiries, problems, and IT issues; respond to and support end users who request help.
- Average Salary: ~$62,000 annually
- Job Outlook: 6% growth over the next decade
- Source: Glassdoor
- Learn more about Service Desk Analysts
NOC Technician
- Key Responsibilities: Monitor user incident and outage reports, provide resolutions, and implement or repair firewalls, routing, or remote access protocols.
- Average Salary: ~$62,000 annually
- Job Outlook: 6% growth over the next decade
- Source: Indeed
- Learn more about NOC Technicians
Transitioning from Customer Service to Another Career
Training is critical for any professional job. It helps you build the skills needed to become efficient in your new role and gives you hands-on opportunities to learn about the field before starting. Our program prepares every Centriq student for a lifelong IT career.
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Assess Transferable Skills
You’ve likely developed strong problem-solving, communication, and multitasking skills in customer service. These are highly transferable to IT roles. Take time to assess your current skills and how they align with the demands of IT roles.
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Explore Internal Roles
If you’re already working for a company with an IT department, start by exploring internal roles. Many organizations prefer promoting from within, and you may be able to transition into an IT position with the support of your company’s internal training or mentorship programs. This could be an ideal way to gain experience while staying with your current employer.
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Define Your Next Career Interest
Narrow down which IT career path excites you most. Whether it’s becoming a cybersecurity specialist or a computer technician, defining your goal will help you focus your efforts. Knowing which role you’re aiming for will also guide the type of training you’ll need.
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Develop New Skills
Gaining technical certifications is crucial to your success. Consider certifications like CompTIA. These certifications provide you with the foundational knowledge needed for roles in IT.
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Enroll in an IT Training Program
An IT training program like the one we offer at Centriq can be an essential step in your transition. Our comprehensive curriculum covers everything from networking and systems administration to IT security and AI. This structured learning program ensures you’re fully equipped with the technical skills needed for entry-level IT roles and can fast-track your path to a new career. In just a few months, you’ll be ready to step into your first IT job!
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Build Experience
To gain hands-on experience, look for internships, volunteer opportunities, or freelance work. You could offer to help friends and family with their tech issues or volunteer to assist small businesses with IT support. This will help you build your practical skills and bolster your resume when applying for jobs.
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Apply Strategically
Once you’ve completed your training and built some experience, it’s time to apply for jobs. Tailor your resume to highlight your newly acquired IT skills alongside your customer service experience.
Online IT Training Program
If you’re willing to dedicate only a few months to learning the ropes of working in the IT field, we are ready to guide you in your journey to a new career. Our curriculum covers all the basics plus all the extras on succeeding in your role. We focus on networking, systems, and security to provide optimal IT network support and take you from your first day in class to your first day on the job.
Ready to Start Your IT Career?
Transitioning from customer service or a call center role to a career in IT is not only possible but also an exciting opportunity for growth and stability. With the right mindset, transferable skills, and dedication to learning, you can make a successful shift to IT roles.
Centriq’s IT Training, you can fast-track your transition with hands-on experience, technical certifications, and expert guidance. Our program is designed to equip you with the essential skills in networking, systems administration, and IT security, ensuring you’re ready to step into your new career in just a few months. Ready to make the change? Join us at Centriq and start your journey toward a rewarding IT career today!
Click here to start your journey today.
Frequently Asked Questions
Q: Can I transition into IT without a degree?
A: Yes! Many IT roles do not require a traditional four-year degree. You can enter the field by earning industry certifications, completing short-term IT training programs, and building hands-on experience.
Q: How long does it take to complete an IT training program?
A: Most accelerated IT training programs take anywhere from 4 to 8 months to complete, depending on the school and the intensity of the coursework.
Q: Can I transition into IT while still working in customer service?
A: Absolutely! Many people continue working while they learn IT skills through evening or flexible training programs, allowing for a smooth transition without major disruptions to income.
Q: Is there room for growth in IT after transitioning from customer service?
A: Yes, the IT industry offers strong career growth and advancement opportunities. With continued learning and experience, you can move into higher-level roles such as systems administration, cybersecurity, or management.
Q: What skills from customer service are useful in IT?
A: Skills like problem-solving, communication, patience, and handling difficult situations transfer extremely well to IT support and help desk roles, making customer service professionals strong candidates.
Q: What is the entry-level salary for IT roles?
A: Entry-level IT salaries vary by location and position, but average between $40,000 and $55,000 per year. Earning certifications can help you command higher starting pay.
Q: Are IT jobs in demand?
A: Yes, IT jobs are in high demand and projected to grow steadily over the next decade, providing excellent job security and career prospects.