Table of Contents
- Why Leave Customer Service?
- Jobs After Customer Service
- Transitioning from Customer Service to Another Career
- Online IT Training Program
Call center representatives are ready for anything and that is exactly what those in the IT industry are looking for when it comes to new hires. You may be familiar with problem-solving on-the-go, adapting to whatever comes your way, and helping others. These are all skills that are part of the everyday life of someone working in information technology. The career switch may be smoother than you’d think.
Transitioning out of a customer service job is absolutely possible for those who are wanting to get out.
Why Leave Customer Service?
Many people in customer service feel they’re stuck in a job with limited growth opportunities. The repetitive nature, long hours, and high-stress environment of call center work can lead to burnout. You might be looking for a career that offers more variety, growth potential, and a better work-life balance. Moving into IT roles like IT support or service desk analyst can provide all of these benefits. Plus, IT positions are in high demand and offer many chances for upward mobility.
Jobs After Customer Service: IT Career Opportunities
A call center representative’s roles aren’t too far from what those working in IT do. The same basic set of characteristics and skills apply. The best part is you already have extensive experience working with computers and navigating the software your company uses while also responding to requests either internally or externally.
An IT Specialist or any other IT role requires you to adapt with new problems and projects throughout the day. You may be installing new software, helping a new hire set up their systems, answering questions, or maintaining your company’s security system. This may sound familiar to what you are already doing in your current role. Questions that come to you may be common or completely unexpected, but you know how to handle them like a professional. This means you are great at solving problems while still adjusting to situations that come up. These are just the types of traits that will make for a successful career in IT.
A career in information technology can be in your future.
Cybersecurity Specialist
Security support specialists are essential to any organization, as they are responsible for overseeing and managing the company’s security. They must be highly skilled in safeguarding information from cyber threats and in monitoring for any suspicious activity. Learn more about Cybersecurity Specialists.
IT Support Specialist
IT Support Specialists play a core role in organizations by providing information technology support. This can look like answering questions and resolving technical issues, troubleshooting problems and maintaining software, and improving IT systems. Learn more about IT Support Specialists.
Computer Technician
Computer Technicians help set companies up for success. A regular day may look like installing computers, printers, or software and working on managing the organization’s network and equipment. Learn more about Computer Technicians.
Technical Support Technician
Technical Support Specialists get their hands metaphorically dirty by getting down to the nitty-gritty of computer support and troubleshooting. They provide end-users with assistance in technical, software, and hardware problems. Learn more about Technical Support Specialist.
Help Desk Technician
Help Desk Technicians help keep the system running smoothly by managing communications between the end user and the rest of the IT team. Sorting support tickets, diagnosing problems, and guiding customers to where they need to go is a glimpse into their day-to-day. Learn more about Help Desk Technicians.
Desktop Support Technician
Desktop Support Technicians develop strong understandings of the system and its hardware and software. They are all about supporting and maintaining the organization’s technology to ensure optimal workspace performance. Learn more about Desktop Support Technicians.
Service Desk Analyst
Service Desk Analysts are IT professionals who help monitor inquiries, problems, and IT issues as well as responding to and supporting end users who request help. Learn more about Service Desk Analysts.
NOC Technician
NOC Technicians also known as Network Operations Center Technicians keep operations up and going by keeping an eye on user incident and outage reporting and then providing resolutions as needed. This could look like direct support to the customer or implementing or repairing firewalls, routing, or remote access protocols. Learn more about NOC Technicians.
Transitioning from Customer Service to Another Career
Training is critical for any professional job. It helps you build the skills needed to become efficient in your new role and gives you hands-on opportunities to learn about the field before starting. Our program prepares every Centriq student for a lifelong IT career.
Assess Transferable Skills
You’ve likely developed strong problem-solving, communication, and multitasking skills in customer service. These are highly transferable to IT roles. Take time to assess your current skills and how they align with the demands of IT roles.
Explore Internal Roles
If you’re already working for a company with an IT department, start by exploring internal roles. Many organizations prefer promoting from within, and you may be able to transition into an IT position with the support of your company’s internal training or mentorship programs. This could be an ideal way to gain experience while staying with your current employer.
Define Your Next Career Interest
Narrow down which IT career path excites you most. Whether it’s becoming a cybersecurity specialist or a computer technician, defining your goal will help you focus your efforts. Knowing which role you’re aiming for will also guide the type of training you’ll need.
Develop New Skills
Gaining technical certifications is crucial to your success. Consider certifications like CompTIA. These certifications provide you with the foundational knowledge needed for roles in IT.
Enroll in an IT Training Program
An IT training program like the one we offer at Centriq can be an essential step in your transition. Our comprehensive curriculum covers everything from networking and systems administration to IT security and AI. This structured learning program ensures you’re fully equipped with the technical skills needed for entry-level IT roles and can fast-track your path to a new career. In just a few months, you’ll be ready to step into your first IT job!
Build Experience
To gain hands-on experience, look for internships, volunteer opportunities, or freelance work. You could offer to help friends and family with their tech issues or volunteer to assist small businesses with IT support. This will help you build your practical skills and bolster your resume when applying for jobs.
Apply Strategically
Once you’ve completed your training and built some experience, it’s time to apply for jobs. Tailor your resume to highlight your newly acquired IT skills alongside your customer service experience.
Online IT Training Program
If you’re willing to dedicate only a few months to learning the ropes of working in the IT field, we are ready to guide you in your journey to a new career. Our curriculum covers all the basics plus all the extras on succeeding in your role. We focus on networking, systems, and security to provide optimal IT network support and take you from your first day in class to your first day on the job.
Ready to Start Your IT Career?
Transitioning from customer service or a call center role to a career in IT is not only possible but also an exciting opportunity for growth and stability. With the right mindset, transferable skills, and dedication to learning, you can make a successful shift to IT roles.
Centriq’s IT Training, you can fast-track your transition with hands-on experience, technical certifications, and expert guidance. Our program is designed to equip you with the essential skills in networking, systems administration, and IT security, ensuring you’re ready to step into your new career in just a few months. Ready to make the change? Join us at Centriq and start your journey toward a rewarding IT career today!