Technical support specialists play an integral role within the IT department in any organization. Curious about the responsibilities they take on in the IT world? We share everything you’ll need know about becoming and being a technical support specialist.
Technical Support Specialist Job Description
Technical support specialists are tasked with working with end users to provide assistance and solve problems related to software, hardware, and technology. This scope of work allows them to work with those inside and outside of the company to ensure that all technical issues are addressed in a timely manner. Tasks may include installing new programs, modifying existing programs, or even repairing systems that are experiencing problems.
Technical Support Training
Training for a role in technical support can come in a variety of ways. Many people go the traditional route and have either an associate or bachelor’s degree in information technology, computer science, or computer engineering. However, there are additional resources like those offered through Centriq that can get you caught up on training in just a few months.
This training will encompass important software and hardware skills that touch on installing and troubleshooting programs, applications, and systems. Oftentimes, there is also additional on-the-job training to help you become familiar with the company’s specific setup.
Learn about our IT training program here.
Technical Support Specialist Salary
On average, technical support specialist can make anywhere between the range of 40k-60k annually. This all varies depending on the location, the company, and the scope of the actual role. While many start out in an entry-level position, those that work their way up to becoming a technical support manager can see themselves making double the salary.
Like all roles, additional experience and skills can increase earnings. For example, getting COMPTIA certifications, gaining cyber security skills and credentials, or being well versed in mobile device management can all work towards boosting salary.
Technical Support Interview Questions
Interviews will cover a wide range of questions from those relating to background and experience as well as technology related questions. Each company will have their own criteria for vetting candidates as well as their own set of questions.
Interviews are meant to assess the technical skills of a candidate as well as their ability to field questions, solve problems, adapt to situations, and explain complex issues to non-technical people. You may be asked about your troubleshooting process and how you tackle problems or be put through a series of basic tests to gauge your technical skills.
Tech Support Resume
A resume geared towards tech support will include all relevant project and work experiences as well as any education that’s been completed and certifications received that make you qualified for a role.
While experiences may vary depending on a person’s background, general skills that the resume should reflect include soft skills like conflict resolution, analytical and diagnostic skills, and communication skills.
It is also useful to demonstrate some type of experience working with software and hardware and this can be done by listing out various systems and programs you’re familiar with as well as certifications you’ve obtained. You’ll want to have experiences that show proficiency in hard skills like hardware installation, device setup, system management, and software troubleshooting.
Tech Support Jobs
When it comes to tech support jobs, there are plenty of options out there. Most companies have in-house IT departments that are solely focused on helping out fellow coworkers as they go about their day-to-day. Tech support specialist roles can look different depending on where you’re working. Whether you’re helping out internally or externally, there is a role that will fit exactly what you’re looking for. Ready to start the journey to your next career? Check out the IT school we offer at Centriq and you’ll be ready for your new IT career in a matter of months!
Technical Support Specialist Certifications
- CompTIA A+
- A foundational certification covering essential IT skills across various devices and operating systems.
- Microsoft Certified: Modern Desktop Administrator Associate
- Focuses on managing and deploying devices and client applications in an enterprise environment.
- Cisco Certified Network Associate (CCNA)
- Covers networking fundamentals, IP connectivity, security, automation, and programmability.
- HDI Customer Service Representative (HDI-CSR)
- Focuses on customer service and support center roles.
- ITIL Foundation
- Introduces the key elements, concepts, and terminology used in the ITIL service lifecycle.
- CompTIA Network+
- Validates the essential knowledge and skills needed to design, configure, manage, and troubleshoot wired and wireless networks.
Centriq’s Cybersecurity Specialist Program excels at preparing students to pass related industry certifications. Learn more about the technologies you’ll be touching and learning at Centriq, as well as the certifications you’ll be prepared for.
How to start a career as a Technical Support Specialist in 3 steps:
In conclusion, becoming a Technical Support Specialist involves obtaining relevant education, gaining certifications, building practical experience, and preparing effectively for job applications and interviews. By using the below steps, you can be well on your way to a fulfilling career in tech.
1. Education and Training
Enroll in and complete a specialize IT training program like Centriq, which covers essential skills for managing and troubleshooting network systems.
2. Gain Relevant Certifications
Obtain certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and Cisco Certified Network Associate (CCNA). These certifications validate your technical skills and enhance your marketability.
3. Prepare for Job Applications and Interviews
Craft a resume that highlights your education, certifications, and relevant work experiences, emphasizing both soft and hard skills. Practice answering common technical support interview questions to demonstrate your troubleshooting and problem-solving abilities. See how Centriq prepares you for your career post-graduation.