Desktop support specialists hold an organization together with their technology expertise. Curious about how this role helps a company work to its optimal performance level? We share everything you’ll need know about becoming and being a desktop support technician.
What is a Desktop Support Technician?
Desktop support technicians dip their fingers in a little bit of everything from diagnosing problems to upgrading equipment. These roles were designed to support and maintain an organization’s technology.
They can work onsite or remotely to complete tasks and are responsible for keeping the functionality of the system in line with business goals. Because of the important role they play in managing the company’s computer systems, they are often known as the backbones of the IT department.
How to Become a Desktop Support Technician
Most companies do not require a college degree for those that are looking into entry level desktop support specialist roles. While a formal degree is one option with most majoring in computer science, information technology, or computer engineering, it is also possible to make your way into this role by taking in-person or virtual IT training courses and passing certification exams.
Desktop Support Training
The training you will go through focuses on gaining important software and hardware skills such as installing and troubleshooting programs, applications, and systems. Oftentimes, there is also additional on-the-job training after you get hired that helps you become familiar with the company’s specific setup. Learn about our IT training program here.
Desktop Support Technician Salary
The average salary for a desktop support technician is around $50k annually with the potential to be higher depending on the location, the company, and the scope of the actual role.
Experience plays a big factor into salary so taking the time to build more knowledge and develop your resume can lead to larger salary increases. While having good soft skills is valuable, it is always a good idea to stay updated with any types of additional education, training, or certifications.
Desktop Support Interview Questions
The interview process will assess the technical and communication skills that a candidate holds. You may be asked about your learning and problem-solving process as well as several hardware and software related questions to get a good idea of what you know.
Examples of questions you may be asked in a desktop support specialist interview include:
- What is DNS?
- How can you tell if your system is infected by a virus and what are your next steps?
- What types of operating systems are used?
- Explain the use of a VPN.
- What are the classes of IP addresses?
As you can tell, a desktop support specialist needs to have extensive knowledge of how technology works. Centriq’s IT training program is specifically designed to cover just that. We only teach technology which means by the end of your four-month program, you’ll have all the IT and coding experience needed to answer these interview questions.
Desktop Support Resume
A good resume will showcase all relevant project and work experiences as well as any education that’s been completed and certifications received that make you qualified for a role.
While experiences may vary depending on a person’s background, general skills that the resume should reflect include soft skills like conflict resolution, analytical and diagnostic skills, and communication skills.
It is also useful and important to list any kinds of software or hardware systems that you are familiar with. For example, someone may include MAC OSX, PC and MAC hardware applications, and TCP/IP configurations on their resume to share their skills.
Desktop Support Jobs
Almost every type of company out there will have a desktop support specialist. These are integral roles that help keep a company running which is why you can expect to have many options to choose from when you begin your job search. These specialists are often in customer facing roles and serve as the first point of contact for end-users.
Desktop Support Technician Certifications
Getting certified is a great way to demonstrate your knowledge to future employers and become competitive in your job search. The certifications below could be great additions to your resume as well as ways to increase your salary.
1. Microsoft 365 Certified: Modern Desktop Administrator Associate
Focuses on enhancing skills in deploying and maintaining Windows desktops, managing device and app configurations, troubleshooting issues, and securing devices in a Microsoft 365 environment to support productivity and compliance within an organization.
2. CompTIA A+
3. Microsoft Fundamentals
These certifications, such as Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900), focus on providing a basic understanding of Microsoft services, cloud concepts, and how to use them within business environments. They’re ideal for individuals looking to start learning about Microsoft’s ecosystem and cloud solutions.
4. CompTIA Network+
This certification covers essential networking concepts, including configuring, managing, and troubleshooting wired and wireless networks. It’s aimed at building foundational networking skills, crucial for roles like network technician or junior network administrator.
5. Cisco Certified Network Associate (CCNA)
The CCNA certification focuses on networking fundamentals, routing and switching, security basics, and automation. It prepares professionals for roles like network administrator or technician, providing the knowledge to install, configure, and troubleshoot network infrastructure.
6. Google IT Support Professional Certificate
This certificate is tailored for beginners, covering core IT skills such as troubleshooting, system administration, networking, security, and customer support. It’s designed to help individuals gain practical, entry-level IT support skills and is useful for those starting a career in IT.
Centriq’s Cybersecurity Specialist Program prepares students for the CompTIA Security+ and the Microsoft Azure Fundamentals certifications. Learn more about the technologies you’ll be touching and learning at Centriq, as well as the certifications you’ll be prepared for.
How to Start a Career as a Desktop Support Technician in 4 Steps
In conclusion, becoming a desktop support technician is a viable and secure position you can transition into with the appropriate knowledge level. By following the steps outlined above, you can be well on your way to a career as a desktop support technician.
Complete Training at an Accelerated IT Career Program
Start your journey by enrolling in a reputable IT training program like Centriq. These programs offer targeted, hands-on training that prepares you for real-world challenges in a shorter time frame, helping you build the technical skills needed for desktop support roles.
Complete Relevant Certifications
Earning industry-recognized certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, and Google IT Support Professional Certificate is essential. These credentials validate your skills and make your resume stand out to potential employers.
Build Your Resume with Practical Experience
Highlight any technical projects, training, or internships that showcase your ability to troubleshoot and resolve desktop and software issues. Tailor your resume to reflect the skills employers are looking for, such as problem-solving, customer service, and technical know-how.
Network with Industry Professionals
Join IT forums, attend local tech meetups, and connect with professionals on LinkedIn to expand your network. Building relationships in the industry can lead to job opportunities and valuable mentorship as you start your career
Get started!
Ready to start the journey to your next career? Check out the Desktop Support training program we offer at Centriq and you’ll be ready for your new role as an desktop support specialist in a matter of months! If you are ready to become a desktop support technician, contact us here.