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Why people down the line need ITIL® Training

Why people down the line need ITIL® Training

June 17, 2020 in Corporate IT Training, ITIL / by Elizabeth Granada

IT professionals know that ITIL® training enables their team to better support digital services and help carry through the journey to digital transformation. ITIL® 4, released in 2019, expands on previous versions of ITIL® and provides an end-to-end IT/digital operating model for technology products and services while enabling IT teams to continue to participate in wider business strategy. By involving your staff down the line in ITIL® training, you are empowering your staff with new skills and knowledge and involving your entire team in achieving your digital business goals.

What is ITIL®?

ITIL® is the IT Infrastructure Library that describes a framework of best practices for delivering IT services. It is the globally recognized leader in IT service management and helps IT practitioners deliver impactful technology services for their organization. By training for an ITIL® certification, IT practitioners apply their training to demonstrate their abilities in adopting and adapting the framework to address their business’s specific needs.


Who needs ITIL® Training?

Anyone in the IT profession can benefit from ITIL® training. Not only will an ITIL® certification help you improve your IT competence, productivity, and capabilities, but it will also help you build better relationships with both your customers and those within your organization. The skillset that an ITIL® certification provides is recognized on a global level, which can solidify your credibility in any organization.

ITIL® 4 gives IT service management a new perspective on how to offer their technology products and services. It allows teams to balance innovation while still allowing them to stay within their risk management and security standards. The consistency that ITIL® training offers creates more confidence in your team, no matter how long they have been working in IT.

There is no wrong path to follow with ITIL® certifications. Each level of the ITIL® certification scheme builds off their previous certification, so staff can continue to grow and develop their skills over time. With everyone starting at the same point with ITIL® 4 Foundation, you already lay the groundwork for consistency in your department to help tighten processes and increase productivity. By investing in staff that are further down the line with ITIL® training, you are creating new confidence in their skills that will only increase with the more they learn. This level of confidence is only the start in increasing productivity and morale and will strengthen in time as your team continues to grow within your organization.


ITIL® Certification Paths

There are four certification levels within the ITIL® 4 certification Path (or scheme):

  • Foundation
  • ITIL® 4 Managing Professional
  • ITIL® 4 Strategic Leader
  • Master

View all of Centriq’s ITIL® Training here.


Getting started on the ITIL® Certification Path

No matter where you are in your IT career or how far you would like to take your ITIL® certification journey, you need to start with the ITIL® 4 Foundation certification. This course provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. By taking ITIL® 4, you can choose to either end your training with the Foundations or continue and work your way up to becoming an ITIL® Master.

Learn more about ITIL® 4 certification structure here. 

Are you ready to take the first step in your ITIL® certification? Contact us or fill out the form below and we can get you started!