It’s no secret that the workforce is experiencing a big shift – the Great Resignation – and that as a result, organizations are realizing that it is time to examine their strategy around employee retention.
You have probably heard the “What if we train them and they leave?… What if we don’t and they stay?” quote many times over the years. Perhaps now is a good time to recall what Sir Richard Branson says, “Train people well enough so they can leave, treat them well enough so they don’t want to.”
With 80% of tech managers saying they have seen an increase in turnover in 2021 (according to staffing firm, Robert Half), why not start investing in your team by providing them with the opportunity to reskill and upskill?
Before you get started with developing a training plan:
- Talk with your CIO and CFO to determine your training budget by department or team member.
- Identify what your company’s HR policies are around offering professional development. Will the team member have to take PTO to attend training, or is it included in their compensation package?
- Map out the best time(s) of year for your staff to attend training.
When creating a training plan, here are things to consider:
Encourage professional development through conversations with your employees
Consider implementing quarterly surveys to invite the teams to share more about what topics they would like to learn more about. If your organization offers one-on-one meetings between managers and their team, create a professional development growth plan that can be tracked year over year. Identify which courses need to be completed and how they will directly impact your employees’ opportunities to gain experience and grow their careers. Continue to track progress, improvement, and development goals and growth for each employee.
What training can be offered company wide that would assist everyone in their day-to-day job?
Think about collaboration platforms, such as Microsoft Teams. Ask each department for a short list of how they use Teams and what they wish they knew. Engage with a resource, like Centriq Training, to create a tailored training for your company that will have team members walking away with immediate increase in productivity, knowledge, and confidence.
Look at what software or services your company purchased in the last 12 months.
Ask your Service Desk to pull the top three, five, or ten help desk ticket requests. If you see a theme around a common software or service that was recently purchased- but no training was provided- it may be time to consider sourcing training around those pain points and offering it to your entire organization. Our most requested end user trainings are on Microsoft Teams, OneDrive, SharePoint, Excel, and Project Management Fundamentals
If your IT department has implemented Microsoft 365, consider reinvesting in the IT Department and Service Desk by offering them the ability to attend the IT Pro courses around Microsoft 365. Classes that may be of interest include MS-030: Office 365 Administrator; MS-500: Microsoft 365 Security Administrator or MS-101: Microsoft 365 Mobility and Security.
Stay ahead of the cyber threats.
Great news that 49% of CEOs have an up-to-date cybersecurity plan established for their business. Be sure your team members who support that plan are trained appropriately. Our Security +, CISSP and Certified Ethical Hacker courses are great for your IT team, and Centriq can offer tailored end-user security awareness training for the rest of your organization. The investment in training is minor compared to what a cybersecurity attack or breach can cause your company.
Shore up your Service Desk and Help Desk
Professional Development classes with immediate application to their daily jobs can help with a faster ticket turnaround time, employees feeling more empowered and improve cohesiveness among the team.
Our most popular classes for Service Desk and Help Desk include ITIL 4 Foundation; Security +, and our MD-100: Windows 10 Deploy: Configure and Maintain course.
Engage your Centriq Customer Success Specialist in the conversation.
They are equipped to share industry trends, insight into what other organizations your size is implementing and training their team on and advising you on best courses to take to achieve your goals. With our digital Training Planning Tool, expert instructors, and knowledgeable Operations Team, Centriq looks forward to engaging with you during the training plan process.