ITIL Archives

6 Steps on Building a Presentation Deck like a Microsoft MVP

Andrea Pomatto December 15, 2021

We live in a world where online presentations and meetings take up a huge chunk of our time. With so much information and content to retain, a lot of presentations just become part of the noise and are often forgotten. One of the skills (out of many) that our trainers learn and evolve as they manage training sessions is how to engage and captivate their class so that the content presented is absorbed. One of our trainers, Nate Chamberlain was gracious enough to show us all of his secret presentation tricks he’s learned along the way. In a recent webinar Nate demonstrated the following tips you can use in PowerPoint that will make your presentation stand out from the noise: 1. Plan out your presentation 2. Take advantage of the Insert menu 3. Don’t ignore the Designer tool 4. Maintain brand standards 5. Help narrate your story by using animations 6. Set aside time to prepare your delivery

Behind the Scenes of our ITIL4 Foundation Course – Centriq

Centriq Training December 13, 2021

Continuous education is a hallmark of any profession. Education develops an individual, but it also benefits the organization the employee works for: creating opportunity, offering new or enhanced employee’s strengths and skills. It strengthens the person, the team, and the business. Lifelong learning has long been a passion for me. Having been in jobs that did not offer training, I know the frustration of feeling personally limited.

Why people down the line need ITIL® Training

Elizabeth Granada June 17, 2020

IT professionals know that ITIL® training enables their team to better support digital services and help carry through the journey to digital transformation. ITIL® 4, released in 2019, expands on previous versions of ITIL® and provides an end-to-end IT/digital operating model for technology products and services while enabling IT teams to continue to participate in wider business strategy. By involving your staff down the line in ITIL® training, you are empowering your staff with new skills and knowledge and involving your entire team in achieving your digital business goals.

The New ITIL® 4 Foundation Certification

Elizabeth Granada January 25, 2019

In 2018, AXELOS announced plans to update ITIL® in 2019 with the release of ITIL® 4. Find a complete description of the new ITIL® 4 certification structure (or scheme) here. The first release of ITIL® 4 will be the Foundation level launching in Q1 2019. (The higher levels of ITIL® 4 are due for release in H2 2019).

The New ITIL® 4 Certification Structure

Elizabeth Granada January 25, 2019

The New ITIL® 4 Certification Structure In 2018, AXELOS announced that it would update its ITIL® service management framework for the first time since 2011. The widely anticipated new version finally arrives in Q1 of 2019 with the release of the ITIL® 4 Foundation course and exam. The remaining levels are scheduled for release in H2 of 2019. The new certification structure (or scheme) is aligned with ITIL® v3 but has been significantly streamlined to provide clear paths for you to continue your ITIL® journey.

IT Certifications 101 - Why are IT Certs Important & Which Certs you Should Get?

IT Certifications 101 – Why Are Certifications Important? What Certifications Should I Get?

Centriq Training August 28, 2018

Nobody is born an expert programmer or cybersecurity specialist. It takes years of work to gain the skills and experience necessary to even get started choosing a field of specialized expertise. The tech industry is one of the most dynamic fields in the modern marketplace, constantly changing, evolving, and developing new norms among its members. Simply keeping up is a full-time job, and it’s still virtually guaranteed that some new development or specialization will pop up in the most unexpected of places.

From ITIL Foundations to ITIL Master: An Essential Overview

Centriq Training May 4, 2018

ITIL (Information Technology Infrastructure Library) is a framework that offers guidance for IT Service Management. It has been around for many years, but the United States only recently caught on to its value. ITIL was developed in Great Britain in the 1980’s after Margaret Thatcher discovered that the government’s IT department wasn’t providing much value. They contracted with IBM to do a study of organization’s IT units to identify what they did to be successful. In that study, success was defined as “providing services to the overall organization that the organization finds valuable.” The first version was published in 1989 and has been revised three times, most recently in 2011, and will be revised again this year.

Start Date	End Date	Day/Eve	Break Weeks	Track
Jan 23, 2023	Jul 27, 2023	Eve	4/3/23-4/7/23 5/22/23-5/26/23 7/3/23-7/7/23	CSSP-V
Jan 30, 2023	May 5, 2023	Day	3/6/23-3/10/23 4/10/23-4/14/23	CSSP-V
Feb 6, 2023	May 19, 2023	Day	3/27/23-3/31/23	FSCP-V
Mar 20, 2023	Jun 23, 2023	Day	4/24/23-4/28/23 5/22/23-5/26/23	CSSP-V
Apr 10, 2023	Jul 28, 2023	Day	5/29/23-6/2/23 7/3/23-7/7/23	FSCP-V
Apr 24, 2023	Oct 19, 2023	Eve	7/3/23-7/7/23 8/21/23-8/25/23	CSSP-V
May 15, 2023	Dec 14, 2023	Eve	7/3/23-7/7/23 9/4/23-9/8/23 11/20/23-11/24/23	FSCP-V
Jun 5, 2023	Sep 8, 2023	Day	7/3/23-7/7/23 8/7/23-8/11/23	CSSP-V
Jun 19, 2023	Oct 6, 2023	Day	7/3/23-7/7/23 9/4/23-9/8/23	FSCP-V
Jul 24, 2023	Jan 25, 2024	Eve	10/2/23-10/6/23 11/20/23-11/24/23 12/25/23-12/29/23	CSSP-V
Aug 14, 2023	Nov 17, 2023	Day	9/5/23-9/8/23 10/16/23-10/2/23	CSSP-V
Aug 28, 2023	Dec 15, 2023	Day	9/4/23-9/8/23 11/20/23-11/24/23	FSCP-V
Oct 30, 2023	Feb 2, 2024	Day	11/20/23-11/24/23 12/25/23-12/29/23	CSSP-V
Oct 30, 2023	May 2, 2024	Eve	11/20/23-11/23/23 3/4/23-3/7/23	CSSP-V
Nov 6, 2023	Mar 1, 2024	Day	11/20/23-11/24/23 12/25/23-12/29/23 1/29/24-2/2/24	FSCP-V

Start Date	End Date	Day/Eve	Break Weeks	Track
Feb 13, 2023	Mar 19, 2023	Day	3/20/23-3/24/23 4/17/23-4/21/23	CSSP-I
Apr 17, 2023	Jul 21, 2023	Day	5/22/23-5/26/23 7/3/23-7/7/23	CSSP-I
Jun 5, 2023	Sep 8, 2023	Day	7/3/23-7/7/23 8/7/23-8/11/23	CSSP-I
Jul 31, 2023	Nov 3, 2023	Day	9/4/23-9/8/23 10/2/23-10/6/23	CSSP-I
Sep 25, 2023	Dec 22, 2023	Day	11/20/23-11/24/23	CSSP-I
Nov 27, 2023	Mar 1, 2024	Day	12/25/23-12/29/23 1/29/24-2/2/24	CSSP-I

Start Date	End Date	Day/Eve	Break Weeks	Track
Jan 16, 2023	Apr 21, 2023	Day	2/2023-2/24/23 3/20/23-3/24/23	CSSP-I
Jan 23, 2023	Jul 27, 2023	Eve	4/3/23-4/7/23 5/22/23-5/26/23 7/3/23-7/7/23	CSSP-I
Feb 27, 2023	Jun 2, 2023	Day	4/3/23-4/7/23 5/1/23-5/5/23	CSSP-I
Apr 10, 2023	Jul 14, 2023	Day	5/15/23-5/19/23 7/3/23-7/7/23	CSSP-I
May 22, 2023	Aug 18, 2023	Day	7/3/23-7/7/23	CSSP-I
Jun 26, 2023	Sep 29, 2023	Day	7/3/23-7/7/23 8/7/23-8/11/23	CSSP-I
Aug 7, 2023	Nov 10, 2023	Day	9/4/23-9/8/23 10/9/23-10/13/23	CSSP-I
Sep 11, 2023	Dec 15, 2023	Day	10/16/23-10/20/23 11/20/23-11/24/23	CSSP-I
Oct 23, 2023	Jan 26, 2024	Day	11/20/23-11/24/23 12/25/23-12/29/23	CSSP-I
Oct 30, 2023	May 2, 2024	Eve	11/20/23-11/23/23 12/25/23-12/28/23 3/4/24-3/7/24	CSSP-I
Dec 4, 2023	Mar 8, 2024	Day	12/25/23-12/29/23 2/5/24-2/9/24	CSSP-I