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Centriq Blog Category: ITIL

6 Steps on Building a Presentation Deck like a Microsoft MVP

6 Steps on Building a Presentation Deck like a Microsoft MVP

December 15, 2021 in Centriq News, Corporate IT Training, ITIL / by Andrea Pomatto

We live in a world where online presentations and meetings take up a huge chunk of our time. With so much information and content to retain, a lot of presentations just become part of the noise and are often forgotten. One of the skills (out of many) that our trainers learn and evolve as they manage training sessions is how to engage and captivate their class so that the content presented is absorbed. One of our trainers, Nate Chamberlain was gracious enough to show us all of his secret presentation tricks he’s learned along the way. In a recent webinar Nate demonstrated the following tips you can use in PowerPoint that will make your presentation stand out from the noise:

1. Plan out your presentation
2. Take advantage of the Insert menu
3. Don’t ignore the Designer tool
4. Maintain brand standards
5. Help narrate your story by using animations
6. Set aside time to prepare your delivery

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Behind the Scenes of our ITIL4 Foundation Course – Centriq

Behind the Scenes of our ITIL4 Foundation Course – Centriq

December 13, 2021 in Centriq News, Corporate IT Training, ITIL / by Centriq Training

Continuous education is a hallmark of any profession. Education develops an individual, but it also benefits the organization the employee works for: creating opportunity, offering new or enhanced employee’s strengths and skills. It strengthens the person, the team, and the business. Lifelong learning has long been a passion for me. Having been in jobs that did not offer training, I know the frustration of feeling personally limited.

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Why people down the line need ITIL® Training

Why people down the line need ITIL® Training

June 17, 2020 in Corporate IT Training, ITIL / by Elizabeth Granada

IT professionals know that ITIL® training enables their team to better support digital services and help carry through the journey to digital transformation. ITIL® 4, released in 2019, expands on previous versions of ITIL® and provides an end-to-end IT/digital operating model for technology products and services while enabling IT teams to continue to participate in wider business strategy. By involving your staff down the line in ITIL® training, you are empowering your staff with new skills and knowledge and involving your entire team in achieving your digital business goals.

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The New ITIL® 4 Certification Structure

The New ITIL® 4 Certification Structure

January 25, 2019 in Corporate IT Training, ITIL / by Elizabeth Granada

The New ITIL® 4 Certification Structure

In 2018, AXELOS announced that it would update its ITIL® service management framework for the first time since 2011. The widely anticipated new version finally arrives in Q1 of 2019 with the release of the ITIL® 4 Foundation course and exam. The remaining levels are scheduled for release in H2 of 2019. The new certification structure (or scheme) is aligned with ITIL® v3 but has been significantly streamlined to provide clear paths for you to continue your ITIL® journey.

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IT Certifications 101 – Why Are Certifications Important? What Certifications Should I Get?

IT Certifications 101 – Why Are Certifications Important? What Certifications Should I Get?

August 28, 2018 in Cisco, CompTIA, Corporate IT Training, EC-Council, ITIL, Microsoft, Security, Web Development / by Centriq Training

Nobody is born an expert programmer or cybersecurity specialist. It takes years of work to gain the skills and experience necessary to even get started choosing a field of specialized expertise.

The tech industry is one of the most dynamic fields in the modern marketplace, constantly changing, evolving, and developing new norms among its members. Simply keeping up is a full-time job, and it’s still virtually guaranteed that some new development or specialization will pop up in the most unexpected of places.

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From ITIL Foundations to ITIL Master: An Essential Overview

From ITIL Foundations to ITIL Master: An Essential Overview

May 4, 2018 in Corporate IT Training, ITIL / by Centriq Training

ITIL (Information Technology Infrastructure Library) is a framework that offers guidance for IT Service Management. It has been around for many years, but the United States only recently caught on to its value.

ITIL was developed in Great Britain in the 1980’s after Margaret Thatcher discovered that the government’s IT department wasn’t providing much value. They contracted with IBM to do a study of organization’s IT units to identify what they did to be successful. In that study, success was defined as “providing services to the overall organization that the organization finds valuable.” The first version was published in 1989 and has been revised three times, most recently in 2011, and will be revised again this year.Read More